FOR SANITARY REASONS, ALL SALES ARE FINAL AND PRODUCTS PURCHASED HERE ARE NON-RETURNABLE UNLESS DEFECTIVE.THIS IS FOR THE HEALTH AND SAFETY OF OUR CUSTOMERS.
About Sex Toys
If an item you purchased from us is found to be defective within 14 days of purchase, we will replace it with the same item.
Please email us at email@example.com within 14 days of purchase to inform us of the problem, and include your proof of purchase/receipt. When making a return, you must include the product, any remote, all original materials and inserts, and original product box. We will email you instructions for the return. You are responsible for the shipping costs to us, and we are not responsible if the package is lost before it reaches us. We strongly suggest you make any return by a tracked shipping method, and purchase insurance for the shipment.
After 14 days, a defective product within the Maxfun collection may be covered by our 1 year Limited Warranty. Please review our Limited Warranty, along with instructions for making a warranty claim.
About Silicone Dolls And Torso Dolls
All our dolls have gone through the official quality check before leaving the factory.
- For orders that have not been expressly arranged after payment, if you apply to cancel the order and request a refund within 6 hours after payment, a full refund can be made within 5 days.
- For orders that have been paid for more than 6 hours, if you request to cancel the order and request a refund, a 20% handling fee will be deducted.
- Due to the nature of our products, we do not accept returns of opened items.
- For orders that customers reject the packages when delivering or on the way, the customers should pay for the shipping fee. The shipping fee will be deducted from the total payment amount, and the rest amount will be refunded to the customers.
If the outer box or outer package comes with badly damaged when delivered, please refuse to accept it and ask for a compensation from the courier company.
If the doll is defective, please contact us within 3 days of delivery including the pictures or videos of the defective part. According to your problem, we will provide one of the solution below:
- A full product replacement
- A door-to-door repair
- Free repair tools
- A partial refund
If you find that the product you received is not the one you purchased, please email us with a picture of the doll that you received. We will check the picture against your order to confirm if it is incorrect. If the picture confirms it is the wrong item, we will send a replacement or a full refund at our own expense. You may also keep the incorrect item.
In order to receive a free replacement, you must contact us within 3 days of delivery with proof of the incorrect item. After 3 days, we will not arrange a replacement or refund.
Please note that any return reasons about the doll is cold or the doll is too heavy will not be accepted, please understand the material characteristics of sex dolls, and please be aware of the height and weight of the doll before you place the order. Thanks for your understanding.
Our limited warranty only applies to products distributed and sold by Maxfun.